We’ve gathered answers to the questions we hear most often. If yours isn’t here, just write to us.
Where do you ship to?
We send Pure Vibe out into the world from our workshop in Bali. International orders travel with Pos Indonesia, EMS, or DHL — and we'll bring in another trusted carrier if the route calls for it. Orders over $150 ship on us.
How long does delivery take?
It depends on where you are: Indonesia takes 2–5 business days, Asia-Pacific 5–10, Europe and North America 7–14, and the rest of the world 10–20. These are estimates — customs, holidays, or weather can occasionally shift them, though orders often arrive sooner than expected.
How long does it take to prepare my order?
If a piece is already made and waiting, it leaves us within 1–3 business days. If it still needs to be sewn just for you, allow a little longer — usually 5–10 business days. This is separate from the delivery time above, which only starts once your order has left the workshop.
How do I return something?
You can request a return within 14 calendar days of receiving your order. The item should keep its tags and look the same as it did on delivery day. Just write to us at info@purevibe.eco and we'll let you know what's next.
Can I return a made-to-order or personalized piece?
Items made to your own measurements, altered, or personalized for you can't be returned or exchanged — except in the case of a defect or an error on our part.
How do I find my size?
Each product page includes a size guide to help you find the right fit. If you're still unsure, just write to us and we'll help you decide.
What payment methods do you accept?
You can pay via PayPal or by credit or debit card — the exact options shown at checkout depend on your country.
What are Pure Vibe pieces made from?
We work with natural fibers — linen, silk, and TENCEL™ — chosen for comfort, breathability, and a gentler footprint.
How can I reach you?
The easiest way is to email us at info@purevibe.eco. We reply Monday through Friday, 10am–6pm.