We believe shopping should feel easy, calm, and honest. No pressure, no confusion — just clarity. Every piece is prepared with care, and every step — from our workshop to your wardrobe — is designed to feel effortless.
Shipping
Delivery Times
Region
Estimated Delivery
Indonesia
3–5 business days
Europe, Asia Pacific
7–10 business days
North America
8–12 business days
Rest of World
10–18 business days
Delivery times are estimates and may vary due to customs. Most orders arrive earlier than expected.
Packaging
Each order is wrapped in recycled tissue and shipped in compostable or recycled materials. No plastic. Ever.
Tracking
You’ll receive a tracking number as soon as your order ships. From our workshop in Bali to your door — you can follow every step.
Returns
Return Conditions
- Unworn, unwashed, in original condition
- All tags attached
- Returned in original or equivalent packaging
How to Return
- Email us at shop@purevibe.eco with your order number
- We’ll guide you through the process
- Send your item using a trackable method
- Your refund is processed within 5–7 business days after inspection
Exchanges
Need a different size or piece? The easiest way is to return your item and place a new order — this ensures the fastest service.
Refunds
Refunds are issued to your original payment method. You’ll receive a confirmation email once completed.
Frequently Asked Questions
Do you ship worldwide?
Yes — if you can check out, we deliver to you.
When will my order ship?
Most orders ship within 2–5 business days. During busy periods, it may take slightly longer — we’ll keep you updated.
Are there customs fees?
Depending on your country, customs or import taxes may apply. These are set by your local authorities.
What if something arrives damaged?
Email us within 48 hours with photos. We’ll take care of it — replacement or full refund.
Can I cancel my order?
If it hasn’t shipped yet — yes. Once shipped, our return policy applies.