Refund and Returns Policy

We want you to feel completely happy with your purchase.

Returns & Refunds

Returns You can request a return within 14 calendar days of receiving your order. The item should keep its tags and look the same as it did on delivery day. To start a return, write to us at info@purevibe.eco — we'll confirm your request, let you know what's next, and send you the return address. One more thing: please don't send anything back before we've agreed on the details together.

Return Shipping Costs

If you changed your mind, ordered the wrong size, or the return is for another personal reason, return shipping is paid by the customer — we recommend a trackable shipping method, since Pure Vibe isn’t responsible for parcels lost in transit by the carrier. If you received the wrong, damaged, or defective item, contact us at info@purevibe.eco and we’ll cover reasonable return shipping costs and find the right solution.

International Returns & Customs

All international returns are arranged with us in advance. Please mark the parcel clearly as “RETURNED GOODS” and prepare it according to the instructions we provide, never as a new commercial sale — this helps the item clear customs smoothly when it re-enters Indonesia.

Made-to-Order & Personalized Items Most Pure Vibe pieces are made in small batches or to order. Standard made-to-order items, made in our regular sizing with no custom changes, can be returned under the conditions above. Items made to your own measurements, altered, customized, or otherwise personalized for you cannot be returned or exchanged — except in the case of a defect, an error on our part, or where applicable consumer protection law provides otherwise.

Refunds

Once we receive your return, we’ll check its condition and let you know the outcome. Approved refunds are issued to the original payment method, and timing follows applicable consumer protection law — your bank or payment provider may need a little more time to complete it on their end. Original shipping costs and return shipping are non-refundable, unless the return is due to our error or refunding them is required by law.

Your Rights

Nothing in this policy limits any right or remedy you have under applicable consumer protection law that cannot be excluded.

Questions About Your Return

Have a question about a return or exchange? We’re always happy to help.

Pure Vibe
Operated by PT Pure Vibe Indonesia
Bali, Indonesia
Email: info@purevibe.eco